General Terms and Conditions

 1. PARTIES AND SCOPE

1.1 The Company

These Terms and Conditions ("Terms") govern all bookings made with Hidden Jam LLC, a limited liability company organised under the laws of the State of Texas, United States, with its registered office at with its registered office at 5900 Balcones Drive, Ste 100, Austin, TX 78731, United States

Contact for all contractual notices: cami@hiddenjam.co

1.2 The Client

"You" or "the Client" means the person submitting a booking. Where a booking is made for more than one traveller, you warrant that you are duly authorised to accept these Terms on behalf of each traveller, that you have brought these Terms to their attention, and that you are jointly and severally liable with them for all obligations arising under this Agreement.

1.3 Nature of the Services

Hidden Jam curates and organises small-group travel experiences which may comprise accommodation, marine charter, transport, guided activities, catering and related services ("Trips" or "Services").

The individual components of each Trip are performed by independent third-party suppliers, including charter companies, vessel owners, skippers and crew, hotels, châteaux and other accommodation providers, restaurants, instructors, guides and ground transport operators ("Suppliers"). Hidden Jam selects and co-ordinates Suppliers but does not own, operate, staff or control them, and does not supervise their day-to-day performance.

The allocation of responsibility between Hidden Jam and Suppliers is governed by Clause

1.4 Territorial Scope

Hidden Jam markets and sells Trips exclusively to Clients contracting from the United States. We do not direct our services to, and do not accept bookings from, residents of the European Union, the European Economic Area or the United Kingdom.

By submitting a booking you warrant that you are contracting from the United States and are not resident in the European Union, the European Economic Area or the United Kingdom. We may decline or unwind any booking where this warranty is inaccurate, refunding sums paid.

The destination of a Trip is immaterial to this Clause: Trips may take place anywhere in the world, and the fact that a Trip is performed within the European Union or United Kingdom does not render this Agreement subject to the law of any such territory.

1.5 Formation of Contract

A binding contract is formed only upon our written confirmation of your booking following receipt and clearance of the Deposit. No other communication, including acknowledgement of an application or completion of the introductory call referred to in Clause 2.2, constitutes acceptance of your booking.

1.6 Acceptance and Key Provisions

By submitting a booking you accept these Terms.

Your attention is drawn in particular to Clause 12 (Limitation of Liability), Clause 13 (Assumption of Risk), Clause 14 (Release and Indemnity) and Clause 21 (Governing Law and Dispute Resolution), which limit our liability and affect your legal rights, including your right to bring proceedings in court and to participate in class or collective actions.

1.7 Contractual Documents

Each Trip is additionally governed by:

(a) the Trip Confirmation, setting out dates, price, itinerary and inclusions; (b) the Participant Agreement, Assumption of Risk and Release of Liability, which each traveller must execute prior to departure; (c) any Supplier terms notified to you.

In the event of conflict, these documents take precedence in the order listed above, followed by these Terms.

2. BOOKING AND PAYMENT

2.1 Currency and Payment Amounts

Prices are quoted in Euros and Dollars. Payment may be made in any currency we are able to accept at the time of payment.

Where payment is made in a currency other than the quoted currency, conversion is effected by your payment provider or bank at their prevailing rate, and any conversion charges, transfer fees, intermediary bank charges and losses on exchange are borne by you.

You remain liable for the full quoted amount. Where sums received are insufficient by reason of exchange rate movement or deduction of fees, the shortfall remains due and payable, and your booking is not confirmed until the full amount has been received.

2.2 Application and Introductory Call

Places on Trips are allocated by selection. Prior to booking you are required to submit an application and complete an introductory call with us.

Neither the submission of an application nor the completion of the introductory call constitutes a booking, reserves a place, fixes a price or obliges us to offer you a place. We may decline any application at our absolute discretion and are under no obligation to give reasons.No place is held or reserved until the Deposit has been received and cleared in full. Availability and price are subject to change until that time

.2.3 Reservation Following Approval

Where your application is approved, you will be invited to reserve your place by payment of the Deposit. Your place is confirmed upon clearance of the Deposit.

Where, following the introductory call, we decline to proceed with your booking after the Deposit has been paid, and the decision is not attributable to any breach, non-disclosure or misrepresentation on your part, we will refund all sums paid by you in full. Refunds under this Clause are made within 14 days to the original payment method where practicable.

2.4 Deposit

The Deposit is 50% of the total Trip price, payable upon approval of your application.

2.5 Balance

The balance of 50% is payable no later than 30 days prior to departure. Bookings made within 30 days of departure require payment in full at the time of booking.

Where the balance is not received by the due date, your place is forfeited and all sums already paid are retained by us, and we may reallocate the place. This reflects the fact that by that date our costs referable to your place, including charter fees, accommodation, staffing and activity bookings, have been irrevocably committed and are not recoverable.

2.6 Method of Payment

Payment may be made by card or bank transfer through our authorised payment channels. Payment is treated as made only upon clearance of funds to Hidden Jam LLC.

2.7 Price Fixing

Prices are indicative and subject to change until the Deposit has been received and cleared. Upon clearance of the Deposit, the total Trip price is fixed and is not subject to increase.

We reserve the right to correct manifest errors in any quoted or published price at any time prior to the price becoming fixed.

3. INCLUSIONS AND EXCLUSIONS

3.1 Inclusions

The Trip comprises only those items expressly specified in the Trip Confirmation.

3.2 Exclusions

Save where expressly stated, the price excludes: international and domestic air travel; travel to and from the point of departure; visas, permits and travel authorisations; travel, medical and cancellation insurance; personal expenditure; gratuities; optional activities; alcohol beyond stated inclusions; medical treatment; and evacuation and repatriation costs.

3.3 Independent Arrangements

Any activity, service or arrangement not forming part of the Trip as specified in the Trip Confirmation falls outside this Agreement, irrespective of whether it was suggested by, introduced by, or undertaken in the presence of any Hidden Jam representative. We are not party to any such arrangement and accept no responsibility in respect of it

.4. CLIENT ELIGIBILITY AND OBLIGATIONS

4.1 Age

All travellers must be aged 18 or over at the date of departure. We do not accept bookings from or on behalf of minors.

4.2 Travel Documentation

You are solely responsible for holding a valid passport, having a validity of not less than six months beyond the intended return date, together with all visas, permits and health documentation required for the itinerary. Information provided by us regarding entry requirements is given by way of courtesy only, does not form part of this Agreement, and must be verified with the competent authorities.

Where you are refused boarding, entry or participation by reason of defective or absent documentation, no refund is due and you bear all consequential costs.

4.3 Fitness and Disclosure

You warrant that you are of sufficient physical and mental health to participate in the Trip as described, and that you have disclosed to us in writing any medical condition, disability, allergy, dietary requirement, medication or pregnancy which may affect your participation or require accommodation.

Failure to disclose a material condition may result in exclusion from all or part of the Trip without refund. We accept no liability for any consequence arising from an undisclosed condition.

4.4 Mandatory Insurance

Comprehensive travel insurance is a condition of participation.

Your policy must provide, as a minimum, cover for: emergency medical treatment and hospitalisation abroad; emergency evacuation and repatriation, including evacuation from marine and remote environments where applicable to the itinerary; trip cancellation and curtailment; personal liability; and each activity comprised in the itinerary, including sailing, water sports and, where applicable, skiing and snowboarding.

Evidence of cover, comprising insurer, policy number and emergency contact number, must be provided not later than 30 days prior to departure. We may refuse participation, without refund, to any traveller failing to provide satisfactory evidence of cover.

Hidden Jam does not sell, arrange, recommend or endorse insurance and accepts no responsibility for the adequacy of any policy obtained.

4.5 Conduct

You shall conduct yourself with respect toward fellow travellers, crew, staff, Suppliers and local communities; comply with all applicable laws and with the reasonable instructions of skippers, guides and our representatives; and refrain from harassment of any kind, violence, threats and any conduct endangering or unreasonably disturbing others. Instructions issued by a skipper or master aboard a vessel are given for reasons of safety and are binding upon you.

4.6 Removal

We, or any skipper, guide or Supplier acting on our behalf, may exclude you from all or part of a Trip, without refund and without prior notice, where in our reasonable opinion your conduct is in breach of Clause 4.5, endangers yourself or others, or renders continued participation untenable. You shall thereafter be responsible for your own onward travel, accommodation and all associated costs, and we shall have no further obligation to you.

4.7 Damage

You are liable for all damage or loss caused by you to any vessel, property, accommodation or equipment, and shall indemnify us or the relevant Supplier on demand. Where a charter or accommodation security deposit is forfeited in consequence of your conduct, you are liable for that sum.

4.8 Alcohol and Prohibited Substances

Trips may include alcohol. You are solely responsible for your own consumption and its consequences.

You agree that:

(a) you shall not consume alcohol or any substance to a degree impairing your ability to comply with safety instructions, in particular aboard a vessel, in or near water, or in mountain terrain;

(b) the skipper, master, guide or instructor has absolute authority in all matters of safety, including authority to refuse your participation in any activity, to require you to remain aboard or ashore, to require the use of safety equipment and to restrict the service of alcohol, and their determination is final;

(c) all recreational drugs and controlled substances are prohibited on all Trips without exception, including any substance which is lawful in the jurisdiction in which the Trip takes place, lawful in your country of residence, or available without prescription. This prohibition extends to cannabis and cannabis derivatives in any form, psychedelic substances, nitrous oxide and any substance consumed for recreational effect otherwise than upon medical prescription. Local legality is immaterial: this prohibition is contractual and applies irrespective of the law of any jurisdiction.

Possession or use of any prohibited substance may result in immediate exclusion under Clause 4.6 without refund, and will be reported to the competent authorities where we are required to do so. You bear all legal consequences and costs arising.

Medication taken upon prescription issued to you is permitted and should be disclosed under Clause 4.3 where it may affect your participation.

We accept no liability for any injury, loss, damage, arrest, detention or other consequence arising from or contributed to by your consumption of alcohol or use of any substance in breach of this Clause, to the fullest extent permitted by law.

4.9 Swimming and Unsupervised Activity

Swimming, snorkelling, paddleboarding, diving from a vessel and comparable activities undertaken during a Trip are undertaken at your own risk and upon your own assessment. Supervision is not provided save where expressly stated. You must assess your own competence and the prevailing conditions and comply with any instruction of the skipper.

Swimming at night and swimming following the consumption of alcohol are strongly discouraged and undertaken entirely at your own risk.

4.10 Safety Briefings and Equipment

Attendance at any safety briefing is mandatory. You shall wear or use safety equipment, including lifejackets, harnesses and helmets, whenever instructed. Refusal may result in exclusion from an activity or from the Trip under Clause 4.6, without refund.

You shall disclose your swimming ability and experience honestly upon request and shall not misrepresent your competence in respect of any activity.

4.11 Occupancy

Prices are quoted per person on the basis of shared occupancy save where the Trip Confirmation provides otherwise. Where you book as a sole traveller we may allocate you a shared cabin or room. Where a share cannot be arranged, a single occupancy supplement becomes payable.

4.12 Baggage

Storage aboard vessels is limited. Soft baggage only may be carried on sailing Trips; rigid suitcases cannot be accommodated aboard and storage ashore is not guaranteed. You are responsible for your baggage at all times, including during transfers.

4.13 Smoking

Smoking and the use of electronic cigarettes are prohibited within all vessels, accommodation and vehicles, and are permitted only in designated external areas at the discretion of the skipper or host. Clause 4.7 applies to any resulting damage or cleaning charge.

5. ITINERARY AND DESCRIPTIONS

5.1 Variation

Itineraries are indicative. Timings, routes, anchorages, venues, meals, activities and accommodation are subject to variation. Minor variations confer no right to refund or compensation.

5.2 Marine Operations

In respect of sailing Trips, the itinerary is at all times subject to weather, sea state, port availability and the professional judgement of the skipper. Variation of route, cancellation of anchorages, extended periods in port and substitution of activities are ordinary incidents of sailing and do not constitute defective performance of this Agreement. No refund or compensation is payable in respect of weather-related variation.

5.3 Material Alteration

Where, prior to departure, we are obliged to alter a material characteristic of the Trip, we shall notify you promptly and offer, at your election: (a) acceptance of the alteration; (b) a substitute Trip of comparable standard, with any price difference refunded or payable; or (c) cancellation with refund of sums paid to us.

Your remedy under this Clause is limited to the options set out above and no further compensation is payable.

5.4 Substitution of Suppliers and Hosts

We may substitute vessels, accommodation, venues, skippers, guides and hosts with alternatives of comparable standard. Named hosts, leaders or guest participants are not guaranteed, and their substitution or absence confers no right of cancellation, refund or compensation.

5.5 Illustrative Nature of Images and Descriptions

All photographs, video, renderings, floor and deck plans, maps and route illustrations published on our website, in brochures, proposals, social media or any other material are illustrative only and do not form part of this Agreement.

This applies in particular to:

(a) Vessels. Images may depict a different yacht, model, year or configuration from the vessel actually chartered. Charter fleets vary and specific vessels are allocated by the charter company, frequently shortly before departure. Cabin layout, berth configuration, interior finish, deck space, equipment and onboard amenities may differ from those depicted.

(b) Marinas, ports, anchorages and moorings. Berthing is subject to availability, port authority allocation, weather and the judgement of the skipper. Locations depicted are illustrative of the cruising area and do not constitute a guaranteed itinerary.

(c) Accommodation. Châteaux, villas, hotels, chalets and rooms may differ from images in layout, décor, furnishing, dimensions, aspect and facilities. Images frequently depict a representative room rather than the room allocated to you.

(d) Locations, routes and activities. Maps and route illustrations are indicative. Actual routes, stops, activities and venues are subject to Clauses 5.1 and 5.2.

(e) Group imagery. Photographs of previous Trips depict past experiences and are not representative of the composition, activities, weather or conditions of your Trip.

Written descriptions are given in good faith upon the basis of information available at the date of publication and are subject to change.

Discrepancies between marketing material and the Trip as delivered do not constitute defective performance and confer no right of cancellation, refund, price reduction or compensation, provided the Trip as delivered is of comparable overall standard to that described.

6. MINIMUM NUMBERS

Trips are subject to minimum participant numbers. Where the minimum is not achieved we may cancel, giving not less than 30 days' notice prior to departure, and shall offer a full refund of sums paid to us or a substitute Trip. No compensation beyond such refund is payable.

7. CANCELLATION BY HIDDEN JAM

7.1 Cancellation for Cause

We may cancel your booking without refund where you are in breach of these Terms, fail to make payment when due, fail to execute the Participant Agreement, fail to provide evidence of insurance, or fail to disclose a material medical condition.

7.2 Withdrawal of a Confirmed Place

We may withdraw a confirmed place following payment, including where information emerges which was not disclosed during the application process, where your conduct prior to departure gives us reasonable cause for concern as to the safety or experience of the group, or where a Supplier or venue declines to accept you.

Where we withdraw your place for reasons not attributable to your breach, non-disclosure or misrepresentation, we shall refund all sums paid by you in full. Where withdrawal follows from your breach, non-disclosure or misrepresentation, Clause 7.1 applies and no refund is due.

7.3 Force Majeure Cancellation

We may cancel or curtail a Trip by reason of Force Majeure as defined in Clause 10. In such event we shall refund sums paid to us less any costs irrevocably committed to Suppliers in respect of your booking, or at our election offer a credit valid for 24 months. We accept no liability for any other loss, including air fares, independently booked accommodation or consequential loss.

7.4 Other Cancellation

Where we cancel for reasons other than those specified in Clauses 6, 7.1, 7.2 or 7.3, we shall refund all sums paid to us. Such refund constitutes your sole remedy.

8. CANCELLATION AND TRANSFER BY THE CLIENT

8.1 Notice of Cancellation

All cancellations must be given in writing by email to cami@hiddenjam.co. Cancellation takes effect upon the date of our receipt. Cancellation communicated by telephone, messaging application, direct message or to any individual representative is not effective until confirmed by us in writing.

8.2 Cancellation Charges

Notice prior to departure. Charge

More than 8 months Refund of sums paid, less an administration fee of 300 USD

8 months or less 100% of sums paid — no refund

Balance unpaid at the 30-day deadline 100% of sums paid — no refund

Non-attendance, late arrival or early departure 100% — no refund

The above sums represent a genuine pre-estimate of our loss and are not a penalty. By reason of the small-group nature of the Trips, each place represents a fixed proportion of costs, including charter fees, accommodation, staffing and activity bookings, which are committed to Suppliers substantially in advance and are irrecoverable irrespective of attendance. A cancelled place in a group of this size cannot reliably be resold.

8.3 Transfer of Booking

You may transfer your booking to another person subject to our prior written approval, which may be withheld at our absolute discretion.

Transfer is subject to the following conditions:

(a) the proposed transferee must complete the application and introductory call process under Clause 2.2 and be approved by us; (b) the proposed transferee must satisfy all eligibility requirements, including those under Clauses 4.1 to 4.4, and must execute the Participant Agreement; (c) transfer requests must be submitted in writing not later than 30 days prior to departure; (d) an administration fee of 300 USD is payable, together with any charge levied by a Supplier in respect of the transfer; (e) where a Supplier declines to accept the transferee, transfer is not permitted; (f) you and the transferee are jointly and severally liable for any outstanding balance.

Where we or a Supplier decline the proposed transferee, your booking continues in force and the cancellation charges in Clause 8.2 apply in the event you subsequently cancel. Rejection of a proposed transferee does not entitle you to a refund.

Upon approval of a transfer, we shall refund sums paid by you less the administration fee and any Supplier charge, and the transferee shall pay the Trip price directly to us.

8.4 Shared Occupancy

Where a cabin, room or berth is booked for two or more travellers and one cancels, the remaining traveller is liable for the applicable single occupancy supplement.

8.5 Unused Services

No refund is payable in respect of any element of the Trip not utilised by you, for any reason.

9. NO RIGHT OF CANCELLATION FOR CONVENIENCE

Travel, accommodation and leisure services supplied on specified dates are not subject to statutory cooling-off or withdrawal rights under United States federal law or the law of Texas. All bookings are firm and subject only to Clauses 8.2 and 8.3.

10. FORCE MAJEURE

10.1 Definition

"Force Majeure" means any event beyond our reasonable control, including: severe weather, storms, adverse sea state and marine hazards; natural disaster; fire; flood; epidemic, pandemic and public health measures; war, armed conflict, terrorism, civil unrest and crime; strikes and industrial action; closure of ports, airports, borders or airspace; governmental action or travel restriction; failure of utilities or communications; vessel breakdown, mechanical failure or unavailability; and Supplier insolvency or default.

Neither party is liable for failure to perform occasioned by Force Majeure. Where a Trip cannot proceed for such reason, our obligations are limited to those set out in Clause 7.3.

10.2 Client Circumstances

The cancellation charges in Clause 8.2 apply in full irrespective of your reason for cancelling. Circumstances personal to you confer no right of refund, credit or compensation, including:

(a) illness, injury, pregnancy, quarantine or positive test result affecting you or any person travelling with you; (b) bereavement or family emergency; (c) concern regarding, or unwillingness to travel by reason of, armed conflict, political instability, civil unrest, crime, disease outbreak or public health conditions at the destination or en route; (d) the issue of a travel advisory or warning by any government, where the Trip nevertheless proceeds; (e) cancellation, delay or disruption of transport booked independently by you; (f) refusal, delay or expiry of a visa, permit or passport; (g) work commitments, financial circumstances or change of plans.

These are the risks which the insurance required under Clause 4.4 exists to address. We recommend a policy including "cancel for any reason" cover where you require protection beyond standard insured events.

10.3 Trips Proceeding as Planned

Where a Trip proceeds as planned, your election not to attend, for any reason including those set out in Clause 10.2, confers no right of refund.

11. COMPLAINTS

Where a difficulty arises during a Trip, you must notify our representative, the skipper or the relevant Supplier immediately so as to afford an opportunity to remedy it. Failure to do so prejudices our ability to investigate and remedy the matter and may reduce or extinguish any claim.

Any complaint not resolved during the Trip must be submitted in writing to cami@hiddenjam.co within 30 days of the conclusion of the Trip, together with supporting documentation. Complaints submitted thereafter may not be considered.

12. LIMITATION OF LIABILITY

12.1 Suppliers

Suppliers are independent contractors and are neither our employees nor our agents. We exercise reasonable care in their selection but do not own, operate, staff, supervise or control them.

We accept no liability for the acts, omissions, negligence, default, breach or insolvency of any Supplier, nor for any injury, death, loss, damage, delay, disappointment or expense occasioned by any Supplier, save to the extent such liability cannot lawfully be excluded.

Without limitation, we accept no liability for: the seaworthiness, condition, maintenance, equipment or safety of any vessel; the competence, qualifications, licensing, conduct or decisions of any skipper, master, crew member, instructor or guide; the standard, condition, cleanliness, security or safety of any accommodation; the quality, preparation or safety of any food or beverage; the condition or safety of any vehicle or the conduct of any driver; or the standard or safety of any activity, equipment or facility provided by a Supplier.

Where a Supplier's own terms or any applicable international convention limits that Supplier's liability, our liability is limited to the same extent.

12.2 Aggregate Cap

To the maximum extent permitted by law, our total aggregate liability in respect of all claims arising out of or in connection with a Trip or these Terms shall not exceed the total sum paid by you to Hidden Jam LLC in respect of that Trip.

12.3 Excluded Loss

We accept no liability for indirect, consequential, incidental, special, punitive or exemplary loss, nor for loss of enjoyment, loss of profit, loss of opportunity, loss of business or emotional distress, whether or not we were advised of the possibility of such loss.

12.4 Personal Property

You are responsible for your personal property at all times. We accept no liability for loss, theft or damage to personal property, including aboard vessels, in accommodation or in transit.

12.5 Statutory Rights Preserved

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot lawfully be excluded or limited.

13. ASSUMPTION OF RISK

You acknowledge that Trips involve inherent risks which cannot be eliminated irrespective of the care exercised.

Such risks include, without limitation:

Marine and sailing risks: drowning; falling overboard; slips and falls upon wet or moving decks; collision, grounding, capsize and foundering; injury occasioned by rigging, booms, winches, lines and anchors; sudden variation in weather and sea state; seasickness; delayed rescue; and limited or unavailable medical care at sea together with extended evacuation times.

Water activity risks: swimming, snorkelling, diving, surfing, paddleboarding and towed water sports; currents, marine life, submerged objects and vessel traffic.

Mountain and snow risks, where applicable: falls, collision, avalanche, effects of altitude, cold injury and terrain hazards.

General travel risks: road traffic accidents and unfamiliar traffic conditions; illness including food-borne illness; crime and theft; political instability; language barriers; variable local standards of safety, construction and equipment; and limited emergency infrastructure in remote locations.

Alcohol: you acknowledge that the consumption of alcohol materially increases the risk of injury, in particular aboard vessels and in proximity to water, and that you are responsible for your own consumption and its consequences.

You voluntarily assume all such risks, whether foreseen or unforeseen, and whether or not occasioned in whole or in part by the negligence of Hidden Jam, its members, employees, contractors or Suppliers, to the fullest extent permitted by law.

14. RELEASE AND INDEMNITY

Each traveller must execute the separate Participant Agreement, Assumption of Risk and Release of Liability prior to departure. Participation is not permitted in the absence of an executed release.

To the fullest extent permitted by law, you release, indemnify and hold harmless Hidden Jam LLC, its members, managers, employees, contractors and representatives, and each Supplier, from and against all claims, demands, damages, liabilities, costs and causes of action arising out of or in connection with your participation in a Trip, including those arising from ordinary negligence, but excluding gross negligence and wilful misconduct.

You further indemnify us against any claim brought by a third party arising from your acts or omissions during a Trip.

15. MEDICAL MATTERS

15.1 Emergency Treatment

You authorise us and our representatives to arrange emergency medical treatment or evacuation on your behalf where you are unable to consent. You are responsible for all costs arising, for which reason insurance under Clause 4.4 is mandatory. We do not warrant the availability, quality or timeliness of medical care or evacuation in any location and accept no liability for the acts or omissions of medical providers.

15.2 Remote and Marine Locations

You acknowledge that Trips take place in locations where medical care may be several hours distant, evacuation may be delayed by weather or sea state, and facilities may not meet the standards of your country of residence. Vessels carry basic first aid provision only. No medical practitioner is present save where expressly stated.

15.3 Dietary Requirements and Allergies

We shall communicate dietary requirements and allergies disclosed under Clause 4.3 to Suppliers. We cannot warrant that any meal is free from any allergen, in particular aboard vessels and at venues where preparation is not within our control. Where you have a severe allergy you are responsible for carrying your own medication, including adrenaline auto-injectors where prescribed, and for verifying food yourself.

15.4 Accessibility

Trips involve boarding vessels, uneven terrain, steps, tenders and locations without accessible facilities. Trips are generally unsuitable for travellers with significantly reduced mobility. You should contact us prior to booking to discuss your requirements; we shall advise candidly as to suitability, but the decision to participate rests with you.

16. IMAGES AND RECORDINGS

We and our representatives may photograph and record Trips.

By participating you grant us a worldwide, royalty-free, perpetual, non-exclusive licence to use, reproduce and distribute images and recordings in which you appear for marketing and editorial purposes across all media.

You may opt out by written notice to ==[BOOKINGS EMAIL]== prior to departure. Opting out does not extend to group images in which you appear incidentally and are not the subject.

Your own photography or recording of other participants requires their consent. Content shared by other participants remains their property and we accept no responsibility in respect of it.

17. INTELLECTUAL PROPERTY

All Hidden Jam content, including itineraries, written materials, photography, video, branding and the website, is our property or is licensed to us. You may not reproduce, distribute or exploit it commercially without our written permission. Materials provided to you are for personal use only.

18. GROUP TRAVEL AND FELLOW PARTICIPANTS

18.1 Nature of Group Travel

Trips are shared experiences with participants selected independently of you. We do not warrant the composition, size, background, nationality, age range, language or character of any group, and dissatisfaction with fellow participants confers no right of cancellation, refund or compensation.

18.2 Conduct of Fellow Participants

We accept no liability for the acts or omissions of fellow participants, including harassment, offence, injury, loss, damage or nuisance occasioned by them. Where the conduct of a fellow participant causes you concern you should notify us or the skipper immediately in order that we may act under Clause 4.6.

18.3 Allocation of Accommodation

Where accommodation is shared, allocation of cabins and rooms is at our discretion and may be varied at any time for operational reasons. Preferences are accommodated where practicable but are not guaranteed.

19. CONFIDENTIALITY

Trips bring together entrepreneurs, investors, artists and public figures who share personal and commercial information in an environment of expected discretion.

You agree that:

(a) you shall not disclose the identity of any fellow participant without their consent, including upon social media, in press or in marketing; (b) you shall not disclose confidential business or personal information shared by a fellow participant during a Trip; (c) you shall not photograph or record a fellow participant without their consent and shall delete such material upon request; (d) you shall not use a Trip, or contacts made during it, to promote or sell to fellow participants without their consent.

These obligations survive the conclusion of the Trip. Breach may result in exclusion under Clause 4.6 and in our declining future bookings.

20. CONTENT CREATION

Save where otherwise agreed in writing:

(a) commercial filming, professional photography, operation of drones and live-streaming during a Trip require our prior written consent and, where applicable, the consent of the skipper, venue and fellow participants;

(b) operation of drones is additionally subject to local law, port and airport restrictions and the authority of the skipper, and is prohibited aboard or in the vicinity of a vessel without express permission;

(c) you shall not represent yourself as affiliated with, sponsored by or speaking on behalf of Hidden Jam;

(d) content featuring fellow participants is subject to Clause 19.

You are responsible for obtaining any permit required for commercial content creation and for all consequences of unpermitted filming.

21. GOVERNING LAW AND DISPUTE RESOLUTION

21.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Subject to Clauses 21.2 to 21.6, the courts of ==[COUNTY]== County, Texas, have exclusive jurisdiction.

21.2 Informal Resolution

Prior to commencing arbitration you shall contact us at ==[BOOKINGS EMAIL]== and seek to resolve the dispute informally over a period of 30 days.

21.3 Arbitration

Any dispute arising out of or in connection with these Terms or a Trip which is not resolved informally shall be determined by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in ==[COUNTY]== County, Texas, and conducted in the English language.

21.4 Class Action Waiver

You and Hidden Jam agree that claims may be brought only in an individual capacity and not as claimant or class member in any class, collective or representative proceeding. The arbitrator may not consolidate claims nor preside over any representative proceeding.

21.5 Exceptions

Either party may bring an individual claim in a small claims court. Either party may seek injunctive relief in court in respect of intellectual property.

21.6 Severability of Arbitration Provisions

Where the class action waiver in Clause 21.4 is held unenforceable, the whole of Clauses 21.2 to 21.5 is void and disputes shall be determined by the courts identified in Clause 21.1.

21.7 Payment Disputes

Where you dispute any payment you shall first raise the matter under Clause 11 and, failing resolution, under Clauses 21.2 to 21.4.

Initiation of a chargeback or payment reversal in respect of a booking validly made and to which the cancellation charges in Clause 8.2 apply constitutes a breach of this Agreement. We reserve the right to recover the disputed sum together with processing fees and reasonable costs of response.

Nothing in this Clause limits your rights against your card issuer under applicable law, nor prevents you from disputing a payment which was unauthorised, duplicated or taken in error.

22. GENERAL

22.1 Entire Agreement. These Terms, the Trip Confirmation and the Participant Agreement constitute the entire agreement and supersede all prior representations. No statement by any representative, in marketing material or upon social media forms part of this Agreement unless confirmed in writing.

22.2 Severability. Where any provision is held unenforceable it shall be modified to the minimum extent necessary or severed, and the remainder shall continue in force.

22.3 No Waiver. Failure to enforce any provision does not constitute waiver of it.

22.4 Assignment. You may not assign your rights save under Clause 8.3. We may assign to a successor entity.

22.5 Variation. We may vary these Terms at any time. The version in force at the date of your booking governs that booking.

22.6 Language. These Terms are made in the English language, which governs in the event of dispute. Translations are provided for convenience only.

22.7 Notices. Notices to us: ==[BOOKINGS EMAIL]==. Notices to you: the email address specified in your booking.

22.8 Trip Communications. We may communicate regarding your Trip by email or messaging channel. You are responsible for monitoring the channel designated by us and for maintaining current contact details. Participation in a designated group channel is a condition of participation on most Trips. We accept no responsibility for information not received in consequence of your failure to monitor the designated channel.

22.9 Marketing. Subject to consent where required by law, we may send you information regarding future Trips. You may opt out at any time; this does not affect operational communications regarding a booking.

22.10 Reviews. You are free to publish honest reviews and opinions regarding your experience. Nothing in this Agreement restricts you from doing so and this Agreement contains no non-disparagement obligation. Clause 19 continues to apply in respect of information concerning fellow participants.

22.11 Sanctions and Payment Compliance. You warrant that you are not subject to any applicable sanctions regime and that funds used for payment are lawfully derived. We may decline or unwind a booking where required in order to comply with sanctions, anti-money-laundering or payment provider obligations, refunding sums paid to the extent lawfully permitted.

22.12 Third Party Rights. Save that Suppliers and our members, managers and employees may enforce Clauses 12, 13 and 14, no person other than a party to this Agreement may enforce any of its terms.

22.13 Survival. Clauses 12, 13, 14, 17, 19, 21 and 22 survive termination.

 1. PARTIES AND SCOPE

1.1 The Company

These Terms and Conditions ("Terms") govern all bookings made with Hidden Jam LLC, a limited liability company organised under the laws of the State of Texas, United States, with its registered office at with its registered office at 5900 Balcones Drive, Ste 100, Austin, TX 78731, United States

Contact for all contractual notices: cami@hiddenjam.co

1.2 The Client

"You" or "the Client" means the person submitting a booking. Where a booking is made for more than one traveller, you warrant that you are duly authorised to accept these Terms on behalf of each traveller, that you have brought these Terms to their attention, and that you are jointly and severally liable with them for all obligations arising under this Agreement.

1.3 Nature of the Services

Hidden Jam curates and organises small-group travel experiences which may comprise accommodation, marine charter, transport, guided activities, catering and related services ("Trips" or "Services").

The individual components of each Trip are performed by independent third-party suppliers, including charter companies, vessel owners, skippers and crew, hotels, châteaux and other accommodation providers, restaurants, instructors, guides and ground transport operators ("Suppliers"). Hidden Jam selects and co-ordinates Suppliers but does not own, operate, staff or control them, and does not supervise their day-to-day performance.

The allocation of responsibility between Hidden Jam and Suppliers is governed by Clause

1.4 Territorial Scope

Hidden Jam markets and sells Trips exclusively to Clients contracting from the United States. We do not direct our services to, and do not accept bookings from, residents of the European Union, the European Economic Area or the United Kingdom.

By submitting a booking you warrant that you are contracting from the United States and are not resident in the European Union, the European Economic Area or the United Kingdom. We may decline or unwind any booking where this warranty is inaccurate, refunding sums paid.

The destination of a Trip is immaterial to this Clause: Trips may take place anywhere in the world, and the fact that a Trip is performed within the European Union or United Kingdom does not render this Agreement subject to the law of any such territory.

1.5 Formation of Contract

A binding contract is formed only upon our written confirmation of your booking following receipt and clearance of the Deposit. No other communication, including acknowledgement of an application or completion of the introductory call referred to in Clause 2.2, constitutes acceptance of your booking.

1.6 Acceptance and Key Provisions

By submitting a booking you accept these Terms.

Your attention is drawn in particular to Clause 12 (Limitation of Liability), Clause 13 (Assumption of Risk), Clause 14 (Release and Indemnity) and Clause 21 (Governing Law and Dispute Resolution), which limit our liability and affect your legal rights, including your right to bring proceedings in court and to participate in class or collective actions.

1.7 Contractual Documents

Each Trip is additionally governed by:

(a) the Trip Confirmation, setting out dates, price, itinerary and inclusions; (b) the Participant Agreement, Assumption of Risk and Release of Liability, which each traveller must execute prior to departure; (c) any Supplier terms notified to you.

In the event of conflict, these documents take precedence in the order listed above, followed by these Terms.

2. BOOKING AND PAYMENT

2.1 Currency and Payment Amounts

Prices are quoted in Euros and Dollars. Payment may be made in any currency we are able to accept at the time of payment.

Where payment is made in a currency other than the quoted currency, conversion is effected by your payment provider or bank at their prevailing rate, and any conversion charges, transfer fees, intermediary bank charges and losses on exchange are borne by you.

You remain liable for the full quoted amount. Where sums received are insufficient by reason of exchange rate movement or deduction of fees, the shortfall remains due and payable, and your booking is not confirmed until the full amount has been received.

2.2 Application and Introductory Call

Places on Trips are allocated by selection. Prior to booking you are required to submit an application and complete an introductory call with us.

Neither the submission of an application nor the completion of the introductory call constitutes a booking, reserves a place, fixes a price or obliges us to offer you a place. We may decline any application at our absolute discretion and are under no obligation to give reasons.No place is held or reserved until the Deposit has been received and cleared in full. Availability and price are subject to change until that time

.2.3 Reservation Following Approval

Where your application is approved, you will be invited to reserve your place by payment of the Deposit. Your place is confirmed upon clearance of the Deposit.

Where, following the introductory call, we decline to proceed with your booking after the Deposit has been paid, and the decision is not attributable to any breach, non-disclosure or misrepresentation on your part, we will refund all sums paid by you in full. Refunds under this Clause are made within 14 days to the original payment method where practicable.

2.4 Deposit

The Deposit is 50% of the total Trip price, payable upon approval of your application.

2.5 Balance

The balance of 50% is payable no later than 30 days prior to departure. Bookings made within 30 days of departure require payment in full at the time of booking.

Where the balance is not received by the due date, your place is forfeited and all sums already paid are retained by us, and we may reallocate the place. This reflects the fact that by that date our costs referable to your place, including charter fees, accommodation, staffing and activity bookings, have been irrevocably committed and are not recoverable.

2.6 Method of Payment

Payment may be made by card or bank transfer through our authorised payment channels. Payment is treated as made only upon clearance of funds to Hidden Jam LLC.

2.7 Price Fixing

Prices are indicative and subject to change until the Deposit has been received and cleared. Upon clearance of the Deposit, the total Trip price is fixed and is not subject to increase.

We reserve the right to correct manifest errors in any quoted or published price at any time prior to the price becoming fixed.

3. INCLUSIONS AND EXCLUSIONS

3.1 Inclusions

The Trip comprises only those items expressly specified in the Trip Confirmation.

3.2 Exclusions

Save where expressly stated, the price excludes: international and domestic air travel; travel to and from the point of departure; visas, permits and travel authorisations; travel, medical and cancellation insurance; personal expenditure; gratuities; optional activities; alcohol beyond stated inclusions; medical treatment; and evacuation and repatriation costs.

3.3 Independent Arrangements

Any activity, service or arrangement not forming part of the Trip as specified in the Trip Confirmation falls outside this Agreement, irrespective of whether it was suggested by, introduced by, or undertaken in the presence of any Hidden Jam representative. We are not party to any such arrangement and accept no responsibility in respect of it

.4. CLIENT ELIGIBILITY AND OBLIGATIONS

4.1 Age

All travellers must be aged 18 or over at the date of departure. We do not accept bookings from or on behalf of minors.

4.2 Travel Documentation

You are solely responsible for holding a valid passport, having a validity of not less than six months beyond the intended return date, together with all visas, permits and health documentation required for the itinerary. Information provided by us regarding entry requirements is given by way of courtesy only, does not form part of this Agreement, and must be verified with the competent authorities.

Where you are refused boarding, entry or participation by reason of defective or absent documentation, no refund is due and you bear all consequential costs.

4.3 Fitness and Disclosure

You warrant that you are of sufficient physical and mental health to participate in the Trip as described, and that you have disclosed to us in writing any medical condition, disability, allergy, dietary requirement, medication or pregnancy which may affect your participation or require accommodation.

Failure to disclose a material condition may result in exclusion from all or part of the Trip without refund. We accept no liability for any consequence arising from an undisclosed condition.

4.4 Mandatory Insurance

Comprehensive travel insurance is a condition of participation.

Your policy must provide, as a minimum, cover for: emergency medical treatment and hospitalisation abroad; emergency evacuation and repatriation, including evacuation from marine and remote environments where applicable to the itinerary; trip cancellation and curtailment; personal liability; and each activity comprised in the itinerary, including sailing, water sports and, where applicable, skiing and snowboarding.

Evidence of cover, comprising insurer, policy number and emergency contact number, must be provided not later than 30 days prior to departure. We may refuse participation, without refund, to any traveller failing to provide satisfactory evidence of cover.

Hidden Jam does not sell, arrange, recommend or endorse insurance and accepts no responsibility for the adequacy of any policy obtained.

4.5 Conduct

You shall conduct yourself with respect toward fellow travellers, crew, staff, Suppliers and local communities; comply with all applicable laws and with the reasonable instructions of skippers, guides and our representatives; and refrain from harassment of any kind, violence, threats and any conduct endangering or unreasonably disturbing others. Instructions issued by a skipper or master aboard a vessel are given for reasons of safety and are binding upon you.

4.6 Removal

We, or any skipper, guide or Supplier acting on our behalf, may exclude you from all or part of a Trip, without refund and without prior notice, where in our reasonable opinion your conduct is in breach of Clause 4.5, endangers yourself or others, or renders continued participation untenable. You shall thereafter be responsible for your own onward travel, accommodation and all associated costs, and we shall have no further obligation to you.

4.7 Damage

You are liable for all damage or loss caused by you to any vessel, property, accommodation or equipment, and shall indemnify us or the relevant Supplier on demand. Where a charter or accommodation security deposit is forfeited in consequence of your conduct, you are liable for that sum.

4.8 Alcohol and Prohibited Substances

Trips may include alcohol. You are solely responsible for your own consumption and its consequences.

You agree that:

(a) you shall not consume alcohol or any substance to a degree impairing your ability to comply with safety instructions, in particular aboard a vessel, in or near water, or in mountain terrain;

(b) the skipper, master, guide or instructor has absolute authority in all matters of safety, including authority to refuse your participation in any activity, to require you to remain aboard or ashore, to require the use of safety equipment and to restrict the service of alcohol, and their determination is final;

(c) all recreational drugs and controlled substances are prohibited on all Trips without exception, including any substance which is lawful in the jurisdiction in which the Trip takes place, lawful in your country of residence, or available without prescription. This prohibition extends to cannabis and cannabis derivatives in any form, psychedelic substances, nitrous oxide and any substance consumed for recreational effect otherwise than upon medical prescription. Local legality is immaterial: this prohibition is contractual and applies irrespective of the law of any jurisdiction.

Possession or use of any prohibited substance may result in immediate exclusion under Clause 4.6 without refund, and will be reported to the competent authorities where we are required to do so. You bear all legal consequences and costs arising.

Medication taken upon prescription issued to you is permitted and should be disclosed under Clause 4.3 where it may affect your participation.

We accept no liability for any injury, loss, damage, arrest, detention or other consequence arising from or contributed to by your consumption of alcohol or use of any substance in breach of this Clause, to the fullest extent permitted by law.

4.9 Swimming and Unsupervised Activity

Swimming, snorkelling, paddleboarding, diving from a vessel and comparable activities undertaken during a Trip are undertaken at your own risk and upon your own assessment. Supervision is not provided save where expressly stated. You must assess your own competence and the prevailing conditions and comply with any instruction of the skipper.

Swimming at night and swimming following the consumption of alcohol are strongly discouraged and undertaken entirely at your own risk.

4.10 Safety Briefings and Equipment

Attendance at any safety briefing is mandatory. You shall wear or use safety equipment, including lifejackets, harnesses and helmets, whenever instructed. Refusal may result in exclusion from an activity or from the Trip under Clause 4.6, without refund.

You shall disclose your swimming ability and experience honestly upon request and shall not misrepresent your competence in respect of any activity.

4.11 Occupancy

Prices are quoted per person on the basis of shared occupancy save where the Trip Confirmation provides otherwise. Where you book as a sole traveller we may allocate you a shared cabin or room. Where a share cannot be arranged, a single occupancy supplement becomes payable.

4.12 Baggage

Storage aboard vessels is limited. Soft baggage only may be carried on sailing Trips; rigid suitcases cannot be accommodated aboard and storage ashore is not guaranteed. You are responsible for your baggage at all times, including during transfers.

4.13 Smoking

Smoking and the use of electronic cigarettes are prohibited within all vessels, accommodation and vehicles, and are permitted only in designated external areas at the discretion of the skipper or host. Clause 4.7 applies to any resulting damage or cleaning charge.

5. ITINERARY AND DESCRIPTIONS

5.1 Variation

Itineraries are indicative. Timings, routes, anchorages, venues, meals, activities and accommodation are subject to variation. Minor variations confer no right to refund or compensation.

5.2 Marine Operations

In respect of sailing Trips, the itinerary is at all times subject to weather, sea state, port availability and the professional judgement of the skipper. Variation of route, cancellation of anchorages, extended periods in port and substitution of activities are ordinary incidents of sailing and do not constitute defective performance of this Agreement. No refund or compensation is payable in respect of weather-related variation.

5.3 Material Alteration

Where, prior to departure, we are obliged to alter a material characteristic of the Trip, we shall notify you promptly and offer, at your election: (a) acceptance of the alteration; (b) a substitute Trip of comparable standard, with any price difference refunded or payable; or (c) cancellation with refund of sums paid to us.

Your remedy under this Clause is limited to the options set out above and no further compensation is payable.

5.4 Substitution of Suppliers and Hosts

We may substitute vessels, accommodation, venues, skippers, guides and hosts with alternatives of comparable standard. Named hosts, leaders or guest participants are not guaranteed, and their substitution or absence confers no right of cancellation, refund or compensation.

5.5 Illustrative Nature of Images and Descriptions

All photographs, video, renderings, floor and deck plans, maps and route illustrations published on our website, in brochures, proposals, social media or any other material are illustrative only and do not form part of this Agreement.

This applies in particular to:

(a) Vessels. Images may depict a different yacht, model, year or configuration from the vessel actually chartered. Charter fleets vary and specific vessels are allocated by the charter company, frequently shortly before departure. Cabin layout, berth configuration, interior finish, deck space, equipment and onboard amenities may differ from those depicted.

(b) Marinas, ports, anchorages and moorings. Berthing is subject to availability, port authority allocation, weather and the judgement of the skipper. Locations depicted are illustrative of the cruising area and do not constitute a guaranteed itinerary.

(c) Accommodation. Châteaux, villas, hotels, chalets and rooms may differ from images in layout, décor, furnishing, dimensions, aspect and facilities. Images frequently depict a representative room rather than the room allocated to you.

(d) Locations, routes and activities. Maps and route illustrations are indicative. Actual routes, stops, activities and venues are subject to Clauses 5.1 and 5.2.

(e) Group imagery. Photographs of previous Trips depict past experiences and are not representative of the composition, activities, weather or conditions of your Trip.

Written descriptions are given in good faith upon the basis of information available at the date of publication and are subject to change.

Discrepancies between marketing material and the Trip as delivered do not constitute defective performance and confer no right of cancellation, refund, price reduction or compensation, provided the Trip as delivered is of comparable overall standard to that described.

6. MINIMUM NUMBERS

Trips are subject to minimum participant numbers. Where the minimum is not achieved we may cancel, giving not less than 30 days' notice prior to departure, and shall offer a full refund of sums paid to us or a substitute Trip. No compensation beyond such refund is payable.

7. CANCELLATION BY HIDDEN JAM

7.1 Cancellation for Cause

We may cancel your booking without refund where you are in breach of these Terms, fail to make payment when due, fail to execute the Participant Agreement, fail to provide evidence of insurance, or fail to disclose a material medical condition.

7.2 Withdrawal of a Confirmed Place

We may withdraw a confirmed place following payment, including where information emerges which was not disclosed during the application process, where your conduct prior to departure gives us reasonable cause for concern as to the safety or experience of the group, or where a Supplier or venue declines to accept you.

Where we withdraw your place for reasons not attributable to your breach, non-disclosure or misrepresentation, we shall refund all sums paid by you in full. Where withdrawal follows from your breach, non-disclosure or misrepresentation, Clause 7.1 applies and no refund is due.

7.3 Force Majeure Cancellation

We may cancel or curtail a Trip by reason of Force Majeure as defined in Clause 10. In such event we shall refund sums paid to us less any costs irrevocably committed to Suppliers in respect of your booking, or at our election offer a credit valid for 24 months. We accept no liability for any other loss, including air fares, independently booked accommodation or consequential loss.

7.4 Other Cancellation

Where we cancel for reasons other than those specified in Clauses 6, 7.1, 7.2 or 7.3, we shall refund all sums paid to us. Such refund constitutes your sole remedy.

8. CANCELLATION AND TRANSFER BY THE CLIENT

8.1 Notice of Cancellation

All cancellations must be given in writing by email to cami@hiddenjam.co. Cancellation takes effect upon the date of our receipt. Cancellation communicated by telephone, messaging application, direct message or to any individual representative is not effective until confirmed by us in writing.

8.2 Cancellation Charges

Notice prior to departure. Charge

More than 8 months Refund of sums paid, less an administration fee of 300 USD

8 months or less 100% of sums paid — no refund

Balance unpaid at the 30-day deadline 100% of sums paid — no refund

Non-attendance, late arrival or early departure 100% — no refund

The above sums represent a genuine pre-estimate of our loss and are not a penalty. By reason of the small-group nature of the Trips, each place represents a fixed proportion of costs, including charter fees, accommodation, staffing and activity bookings, which are committed to Suppliers substantially in advance and are irrecoverable irrespective of attendance. A cancelled place in a group of this size cannot reliably be resold.

8.3 Transfer of Booking

You may transfer your booking to another person subject to our prior written approval, which may be withheld at our absolute discretion.

Transfer is subject to the following conditions:

(a) the proposed transferee must complete the application and introductory call process under Clause 2.2 and be approved by us; (b) the proposed transferee must satisfy all eligibility requirements, including those under Clauses 4.1 to 4.4, and must execute the Participant Agreement; (c) transfer requests must be submitted in writing not later than 30 days prior to departure; (d) an administration fee of 300 USD is payable, together with any charge levied by a Supplier in respect of the transfer; (e) where a Supplier declines to accept the transferee, transfer is not permitted; (f) you and the transferee are jointly and severally liable for any outstanding balance.

Where we or a Supplier decline the proposed transferee, your booking continues in force and the cancellation charges in Clause 8.2 apply in the event you subsequently cancel. Rejection of a proposed transferee does not entitle you to a refund.

Upon approval of a transfer, we shall refund sums paid by you less the administration fee and any Supplier charge, and the transferee shall pay the Trip price directly to us.

8.4 Shared Occupancy

Where a cabin, room or berth is booked for two or more travellers and one cancels, the remaining traveller is liable for the applicable single occupancy supplement.

8.5 Unused Services

No refund is payable in respect of any element of the Trip not utilised by you, for any reason.

9. NO RIGHT OF CANCELLATION FOR CONVENIENCE

Travel, accommodation and leisure services supplied on specified dates are not subject to statutory cooling-off or withdrawal rights under United States federal law or the law of Texas. All bookings are firm and subject only to Clauses 8.2 and 8.3.

10. FORCE MAJEURE

10.1 Definition

"Force Majeure" means any event beyond our reasonable control, including: severe weather, storms, adverse sea state and marine hazards; natural disaster; fire; flood; epidemic, pandemic and public health measures; war, armed conflict, terrorism, civil unrest and crime; strikes and industrial action; closure of ports, airports, borders or airspace; governmental action or travel restriction; failure of utilities or communications; vessel breakdown, mechanical failure or unavailability; and Supplier insolvency or default.

Neither party is liable for failure to perform occasioned by Force Majeure. Where a Trip cannot proceed for such reason, our obligations are limited to those set out in Clause 7.3.

10.2 Client Circumstances

The cancellation charges in Clause 8.2 apply in full irrespective of your reason for cancelling. Circumstances personal to you confer no right of refund, credit or compensation, including:

(a) illness, injury, pregnancy, quarantine or positive test result affecting you or any person travelling with you; (b) bereavement or family emergency; (c) concern regarding, or unwillingness to travel by reason of, armed conflict, political instability, civil unrest, crime, disease outbreak or public health conditions at the destination or en route; (d) the issue of a travel advisory or warning by any government, where the Trip nevertheless proceeds; (e) cancellation, delay or disruption of transport booked independently by you; (f) refusal, delay or expiry of a visa, permit or passport; (g) work commitments, financial circumstances or change of plans.

These are the risks which the insurance required under Clause 4.4 exists to address. We recommend a policy including "cancel for any reason" cover where you require protection beyond standard insured events.

10.3 Trips Proceeding as Planned

Where a Trip proceeds as planned, your election not to attend, for any reason including those set out in Clause 10.2, confers no right of refund.

11. COMPLAINTS

Where a difficulty arises during a Trip, you must notify our representative, the skipper or the relevant Supplier immediately so as to afford an opportunity to remedy it. Failure to do so prejudices our ability to investigate and remedy the matter and may reduce or extinguish any claim.

Any complaint not resolved during the Trip must be submitted in writing to cami@hiddenjam.co within 30 days of the conclusion of the Trip, together with supporting documentation. Complaints submitted thereafter may not be considered.

12. LIMITATION OF LIABILITY

12.1 Suppliers

Suppliers are independent contractors and are neither our employees nor our agents. We exercise reasonable care in their selection but do not own, operate, staff, supervise or control them.

We accept no liability for the acts, omissions, negligence, default, breach or insolvency of any Supplier, nor for any injury, death, loss, damage, delay, disappointment or expense occasioned by any Supplier, save to the extent such liability cannot lawfully be excluded.

Without limitation, we accept no liability for: the seaworthiness, condition, maintenance, equipment or safety of any vessel; the competence, qualifications, licensing, conduct or decisions of any skipper, master, crew member, instructor or guide; the standard, condition, cleanliness, security or safety of any accommodation; the quality, preparation or safety of any food or beverage; the condition or safety of any vehicle or the conduct of any driver; or the standard or safety of any activity, equipment or facility provided by a Supplier.

Where a Supplier's own terms or any applicable international convention limits that Supplier's liability, our liability is limited to the same extent.

12.2 Aggregate Cap

To the maximum extent permitted by law, our total aggregate liability in respect of all claims arising out of or in connection with a Trip or these Terms shall not exceed the total sum paid by you to Hidden Jam LLC in respect of that Trip.

12.3 Excluded Loss

We accept no liability for indirect, consequential, incidental, special, punitive or exemplary loss, nor for loss of enjoyment, loss of profit, loss of opportunity, loss of business or emotional distress, whether or not we were advised of the possibility of such loss.

12.4 Personal Property

You are responsible for your personal property at all times. We accept no liability for loss, theft or damage to personal property, including aboard vessels, in accommodation or in transit.

12.5 Statutory Rights Preserved

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot lawfully be excluded or limited.

13. ASSUMPTION OF RISK

You acknowledge that Trips involve inherent risks which cannot be eliminated irrespective of the care exercised.

Such risks include, without limitation:

Marine and sailing risks: drowning; falling overboard; slips and falls upon wet or moving decks; collision, grounding, capsize and foundering; injury occasioned by rigging, booms, winches, lines and anchors; sudden variation in weather and sea state; seasickness; delayed rescue; and limited or unavailable medical care at sea together with extended evacuation times.

Water activity risks: swimming, snorkelling, diving, surfing, paddleboarding and towed water sports; currents, marine life, submerged objects and vessel traffic.

Mountain and snow risks, where applicable: falls, collision, avalanche, effects of altitude, cold injury and terrain hazards.

General travel risks: road traffic accidents and unfamiliar traffic conditions; illness including food-borne illness; crime and theft; political instability; language barriers; variable local standards of safety, construction and equipment; and limited emergency infrastructure in remote locations.

Alcohol: you acknowledge that the consumption of alcohol materially increases the risk of injury, in particular aboard vessels and in proximity to water, and that you are responsible for your own consumption and its consequences.

You voluntarily assume all such risks, whether foreseen or unforeseen, and whether or not occasioned in whole or in part by the negligence of Hidden Jam, its members, employees, contractors or Suppliers, to the fullest extent permitted by law.

14. RELEASE AND INDEMNITY

Each traveller must execute the separate Participant Agreement, Assumption of Risk and Release of Liability prior to departure. Participation is not permitted in the absence of an executed release.

To the fullest extent permitted by law, you release, indemnify and hold harmless Hidden Jam LLC, its members, managers, employees, contractors and representatives, and each Supplier, from and against all claims, demands, damages, liabilities, costs and causes of action arising out of or in connection with your participation in a Trip, including those arising from ordinary negligence, but excluding gross negligence and wilful misconduct.

You further indemnify us against any claim brought by a third party arising from your acts or omissions during a Trip.

15. MEDICAL MATTERS

15.1 Emergency Treatment

You authorise us and our representatives to arrange emergency medical treatment or evacuation on your behalf where you are unable to consent. You are responsible for all costs arising, for which reason insurance under Clause 4.4 is mandatory. We do not warrant the availability, quality or timeliness of medical care or evacuation in any location and accept no liability for the acts or omissions of medical providers.

15.2 Remote and Marine Locations

You acknowledge that Trips take place in locations where medical care may be several hours distant, evacuation may be delayed by weather or sea state, and facilities may not meet the standards of your country of residence. Vessels carry basic first aid provision only. No medical practitioner is present save where expressly stated.

15.3 Dietary Requirements and Allergies

We shall communicate dietary requirements and allergies disclosed under Clause 4.3 to Suppliers. We cannot warrant that any meal is free from any allergen, in particular aboard vessels and at venues where preparation is not within our control. Where you have a severe allergy you are responsible for carrying your own medication, including adrenaline auto-injectors where prescribed, and for verifying food yourself.

15.4 Accessibility

Trips involve boarding vessels, uneven terrain, steps, tenders and locations without accessible facilities. Trips are generally unsuitable for travellers with significantly reduced mobility. You should contact us prior to booking to discuss your requirements; we shall advise candidly as to suitability, but the decision to participate rests with you.

16. IMAGES AND RECORDINGS

We and our representatives may photograph and record Trips.

By participating you grant us a worldwide, royalty-free, perpetual, non-exclusive licence to use, reproduce and distribute images and recordings in which you appear for marketing and editorial purposes across all media.

You may opt out by written notice to ==[BOOKINGS EMAIL]== prior to departure. Opting out does not extend to group images in which you appear incidentally and are not the subject.

Your own photography or recording of other participants requires their consent. Content shared by other participants remains their property and we accept no responsibility in respect of it.

17. INTELLECTUAL PROPERTY

All Hidden Jam content, including itineraries, written materials, photography, video, branding and the website, is our property or is licensed to us. You may not reproduce, distribute or exploit it commercially without our written permission. Materials provided to you are for personal use only.

18. GROUP TRAVEL AND FELLOW PARTICIPANTS

18.1 Nature of Group Travel

Trips are shared experiences with participants selected independently of you. We do not warrant the composition, size, background, nationality, age range, language or character of any group, and dissatisfaction with fellow participants confers no right of cancellation, refund or compensation.

18.2 Conduct of Fellow Participants

We accept no liability for the acts or omissions of fellow participants, including harassment, offence, injury, loss, damage or nuisance occasioned by them. Where the conduct of a fellow participant causes you concern you should notify us or the skipper immediately in order that we may act under Clause 4.6.

18.3 Allocation of Accommodation

Where accommodation is shared, allocation of cabins and rooms is at our discretion and may be varied at any time for operational reasons. Preferences are accommodated where practicable but are not guaranteed.

19. CONFIDENTIALITY

Trips bring together entrepreneurs, investors, artists and public figures who share personal and commercial information in an environment of expected discretion.

You agree that:

(a) you shall not disclose the identity of any fellow participant without their consent, including upon social media, in press or in marketing; (b) you shall not disclose confidential business or personal information shared by a fellow participant during a Trip; (c) you shall not photograph or record a fellow participant without their consent and shall delete such material upon request; (d) you shall not use a Trip, or contacts made during it, to promote or sell to fellow participants without their consent.

These obligations survive the conclusion of the Trip. Breach may result in exclusion under Clause 4.6 and in our declining future bookings.

20. CONTENT CREATION

Save where otherwise agreed in writing:

(a) commercial filming, professional photography, operation of drones and live-streaming during a Trip require our prior written consent and, where applicable, the consent of the skipper, venue and fellow participants;

(b) operation of drones is additionally subject to local law, port and airport restrictions and the authority of the skipper, and is prohibited aboard or in the vicinity of a vessel without express permission;

(c) you shall not represent yourself as affiliated with, sponsored by or speaking on behalf of Hidden Jam;

(d) content featuring fellow participants is subject to Clause 19.

You are responsible for obtaining any permit required for commercial content creation and for all consequences of unpermitted filming.

21. GOVERNING LAW AND DISPUTE RESOLUTION

21.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Subject to Clauses 21.2 to 21.6, the courts of ==[COUNTY]== County, Texas, have exclusive jurisdiction.

21.2 Informal Resolution

Prior to commencing arbitration you shall contact us at ==[BOOKINGS EMAIL]== and seek to resolve the dispute informally over a period of 30 days.

21.3 Arbitration

Any dispute arising out of or in connection with these Terms or a Trip which is not resolved informally shall be determined by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in ==[COUNTY]== County, Texas, and conducted in the English language.

21.4 Class Action Waiver

You and Hidden Jam agree that claims may be brought only in an individual capacity and not as claimant or class member in any class, collective or representative proceeding. The arbitrator may not consolidate claims nor preside over any representative proceeding.

21.5 Exceptions

Either party may bring an individual claim in a small claims court. Either party may seek injunctive relief in court in respect of intellectual property.

21.6 Severability of Arbitration Provisions

Where the class action waiver in Clause 21.4 is held unenforceable, the whole of Clauses 21.2 to 21.5 is void and disputes shall be determined by the courts identified in Clause 21.1.

21.7 Payment Disputes

Where you dispute any payment you shall first raise the matter under Clause 11 and, failing resolution, under Clauses 21.2 to 21.4.

Initiation of a chargeback or payment reversal in respect of a booking validly made and to which the cancellation charges in Clause 8.2 apply constitutes a breach of this Agreement. We reserve the right to recover the disputed sum together with processing fees and reasonable costs of response.

Nothing in this Clause limits your rights against your card issuer under applicable law, nor prevents you from disputing a payment which was unauthorised, duplicated or taken in error.

22. GENERAL

22.1 Entire Agreement. These Terms, the Trip Confirmation and the Participant Agreement constitute the entire agreement and supersede all prior representations. No statement by any representative, in marketing material or upon social media forms part of this Agreement unless confirmed in writing.

22.2 Severability. Where any provision is held unenforceable it shall be modified to the minimum extent necessary or severed, and the remainder shall continue in force.

22.3 No Waiver. Failure to enforce any provision does not constitute waiver of it.

22.4 Assignment. You may not assign your rights save under Clause 8.3. We may assign to a successor entity.

22.5 Variation. We may vary these Terms at any time. The version in force at the date of your booking governs that booking.

22.6 Language. These Terms are made in the English language, which governs in the event of dispute. Translations are provided for convenience only.

22.7 Notices. Notices to us: ==[BOOKINGS EMAIL]==. Notices to you: the email address specified in your booking.

22.8 Trip Communications. We may communicate regarding your Trip by email or messaging channel. You are responsible for monitoring the channel designated by us and for maintaining current contact details. Participation in a designated group channel is a condition of participation on most Trips. We accept no responsibility for information not received in consequence of your failure to monitor the designated channel.

22.9 Marketing. Subject to consent where required by law, we may send you information regarding future Trips. You may opt out at any time; this does not affect operational communications regarding a booking.

22.10 Reviews. You are free to publish honest reviews and opinions regarding your experience. Nothing in this Agreement restricts you from doing so and this Agreement contains no non-disparagement obligation. Clause 19 continues to apply in respect of information concerning fellow participants.

22.11 Sanctions and Payment Compliance. You warrant that you are not subject to any applicable sanctions regime and that funds used for payment are lawfully derived. We may decline or unwind a booking where required in order to comply with sanctions, anti-money-laundering or payment provider obligations, refunding sums paid to the extent lawfully permitted.

22.12 Third Party Rights. Save that Suppliers and our members, managers and employees may enforce Clauses 12, 13 and 14, no person other than a party to this Agreement may enforce any of its terms.

22.13 Survival. Clauses 12, 13, 14, 17, 19, 21 and 22 survive termination.