Effective Date: 17.06.2025

This Privacy Policy describes how Hidden Jam ("we", "us", or "our") collects, uses, and shares your personal data when you visit our website or use our services, in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

Hidden Jam
Individual Entrepreneur KRISTINA KRUTKIAVICHIUTE, 49702175343, 26287863

Legal address: Georgia, Tbilisi, Gldani district, Gldani massif, III micro/ district, building 80, flat N 4

Email: cami@hiddenjam.co

If you have questions about your data or this policy, you may contact our Data Protection Officer (DPO) at the address above.

2. What Data We Collect

We may collect and process the following personal data:

• Name

• Email address

• Phone number

• Instagram address

• Billing and shipping address

• Payment information (processed via third-party secure providers – Stripe, Wise)

• IP address and browser information

• Usage data via cookies (see Section 8)

3. Purpose and Legal Basis for Processing

We process your data for the following purposes and under the following lawful bases:

Your data is used to:

• Provide and operate our services

• Process payments and bookings

• Send service communications

• Respond to inquiries

• Improve user experience and website performance

  5. Data Sharing and Transfers

  We may share your data with:

  • Payment processors (e.g., Stripe)

  • CRM and marketing service providers (e.g., Airtable,Typeform)

  • Hosting and analytics providers (e.g., Vercel, Google Analytics)

  If data is transferred outside the EU/EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision by the European Commission.

  6. Data Retention

We retain your data only as long as necessary for the purposes stated:

• Bookings and transactions: 10 years (for legal/accounting compliance)

• Marketing: until consent is withdrawn

• Contact form and support inquiries: 24 months

  7. Your Rights Under GDPR

  YYou have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure ("right to be forgotten")

  • Object to or restrict processing

  • Withdraw consent at any time

  • Data portability

  • Lodge a complaint with a supervisory authority

  To exercise these rights, contact us at cami@hiddenjam.co.

  8. Cookies and Tracking

WWe use cookies to:

• Enable website functionality

• Analyze traffic and usage

• Deliver personalized content

You can manage or opt out of cookies through your browser settings or our cookie banner. 

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children.

10. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated via website notice or email.

Last updated: 17.06.2025

If you have questions or concerns about our data practices, please contact us at
Email: cami@hiddenjam.co